These Terms of Service ("Terms") are a binding agreement between you and ServerOps.gg ("ServerOps", "we", "us", or "our"). They govern your access to and use of the Services. By creating an account, or by accessing or using the Services, you agree to these Terms. If you do not agree, do not use the Services.
About these Terms
"Services" means the ServerOps platform and every product, application, website, and feature we make available, including Media (file hosting and content delivery), Logs (event storage and search), Cases (incident and appeal management), and Apps (application and form workflows), together with any products or features we add over time.
These Terms apply to all use of the Services, whether on a free plan or a paid plan. Some products and plans carry additional product-specific or plan-specific terms that we present to you in the Services or during checkout. Where they apply, those terms form part of these Terms.
If you have entered into a separate written agreement with us, for example a custom or enterprise order arranged through our custom plans, that agreement controls over these Terms to the extent the two conflict, including any service-level commitments. Absent such an agreement, these Terms govern and we make no service-level commitment.
You must be at least 13 years old, or the minimum age of digital consent in your country if it is higher, to use the Services. If you use the Services on behalf of an organization, you confirm that you are authorized to bind that organization to these Terms, and "you" includes that organization.
Accounts and organizations
You are responsible for the information you give us when you register and for keeping it accurate. You must keep your credentials confidential, and you are responsible for all activity that occurs under your account.
The Services are organized around workspaces that one or more people can belong to, with different levels of access. The person who owns or administers a workspace is responsible for it, for the members and guests they invite, and for what those members and guests do within it. If you grant another person access, you remain responsible for their use of the Services through your workspace.
Tell us promptly at [email protected] if you believe your account or workspace has been accessed without authorization. We may refuse registration, reclaim usernames, or require changes where reasonably needed to protect the Services or other users.
Plans, billing, and refunds
Each product is subscribed to separately. You can run different products on different plans, and changing or cancelling one product subscription does not affect your subscriptions to other products. Both free and paid plans are governed by these Terms.
Paid plans are billed in advance on a recurring basis and renew automatically for the same period until cancelled. By subscribing to a paid plan, you authorize us and our payment processor to charge your payment method for the applicable fees, including taxes, on each renewal until you cancel.
Fees are exclusive of taxes, and you are responsible for any taxes that apply to your purchase. We may change plan prices or features. If we change the price of a plan you are on, we will give you reasonable notice before the change takes effect on your next renewal, and continued use after that date is acceptance of the new price.
Payments are non-refundable except where a refund is required by law. You may cancel a paid subscription at any time. Cancellation stops future renewals; it does not refund the period you are already in. You keep access to that product's paid features until the end of the period you have paid for, after which the product reverts to its free plan or stops, depending on the product. Downgrading a plan may immediately reduce the limits and features available to you.
Nothing in this section limits any non-waivable refund or cancellation rights you have under the consumer-protection laws of your country of residence.
Acceptable use and content standards
You may use the Services only for lawful purposes and in line with these Terms and our Acceptable Use Policy. You are responsible for everything you and your users upload, store, transmit, or display through the Services ("Your Content"), and for making sure it complies with the law and these Terms.
Without limiting the Acceptable Use Policy, you must not use the Services to upload, host, distribute, or facilitate:
- Content that is illegal, or that infringes the intellectual-property, privacy, or other rights of any person.
- Malware, exploits, phishing, or anything designed to disrupt, gain unauthorized access to, or abuse the Services, our infrastructure, or other users.
- Content that harasses, threatens, defames, or incites violence against others, or that is meant to deceive or defraud.
- Sexual content involving minors, in any form. We have zero tolerance for child sexual abuse material: we remove it, terminate the responsible accounts, preserve relevant records, and report it to the National Center for Missing and Exploited Children and to law enforcement as required by law.
The list above is illustrative, not exhaustive. The full set of prohibited content and conduct is set out in our Acceptable Use Policy at /legal/acceptable-use, which forms part of these Terms.
Content moderation and enforcement
We may, but are not obligated to, monitor, review, or investigate Your Content and use of the Services. We have no general obligation to screen content, and our right to act does not create a duty to do so.
Where we reasonably believe content or activity violates these Terms, the Acceptable Use Policy, or the law, or creates risk for us, the Services, or others, we may take any action we consider appropriate, including:
- Removing, disabling access to, restricting, or deleting any content.
- Limiting, throttling, suspending, or terminating access to a product, a workspace, or an account.
- Reporting activity to, and cooperating with, law enforcement and other authorities, and complying with valid legal process.
Where practical we will give notice of enforcement action and a chance to address the issue, but we may act immediately and without prior notice where the law requires it, where there is a risk of harm, or where the violation is severe. Copyright-specific removals follow our DMCA and Copyright Policy at /legal/dmca.
Your content and end-user data
Your content
As between you and us, you own Your Content, and we claim no ownership of it. You grant us a worldwide, non-exclusive, royalty-free license to host, store, process, copy, transmit, technically adapt, and display Your Content solely to operate, provide, secure, and improve the Services for you, and as you direct through the features of the Services. This license ends when Your Content is deleted from the Services, except for backups kept for a limited period and copies we must retain by law.
You are responsible for keeping your own copies of Your Content. You confirm that you have the rights needed to upload Your Content and to grant the license above.
End-user data
The Services let you collect and process information about your own users, such as players, applicants, and community members ("End-User Data"). As between you and us, you are the controller of End-User Data, and we act as a processor that handles it on your behalf and on your instructions.
You are responsible for having a lawful basis to collect and process End-User Data, for giving your users the notices their privacy laws require, and for obtaining any consents that are needed. You must not use the Services to collect or process data in a way that breaks the law or the rights of your users. How we handle personal data, and the terms that apply when we process End-User Data on your behalf, are described in our Privacy Policy at /legal/privacy.
We may remove or disable access to any content, including End-User Data records, that we reasonably believe violates these Terms, the Acceptable Use Policy, or the law. Retention and deletion of content after removal or account closure follow our Privacy Policy.
Intellectual property
The Services, including the software, design, text, and other materials we provide, and the ServerOps name and brand, are owned by us or our licensors and are protected by intellectual-property laws. These Terms transfer none of our intellectual property to you. We grant you a limited, non-exclusive, non-transferable, revocable right to access and use the Services in line with these Terms, and nothing more.
If you send us feedback or suggestions about the Services, you grant us a perpetual, irrevocable, royalty-free license to use them without restriction or any obligation to you.
Service availability and changes
The Services are provided on an "as is" and "as available" basis. We do not guarantee that the Services will be uninterrupted, error-free, or available at any particular level, and we make no uptime or service-level commitment except where a separate signed agreement with you expressly says otherwise.
We may add, change, suspend, or discontinue any part of the Services, including any product or feature, at any time. Some features may be offered as beta, preview, or experimental; these may change or be withdrawn at any time and are excluded from any commitment we otherwise make.
Termination
You may stop using the Services at any time, and you may cancel any product subscription as described in "Plans, billing, and refunds". Cancelling one product does not cancel the others.
We may suspend or terminate your access to all or part of the Services if you breach these Terms or the Acceptable Use Policy, if you fail to pay fees when due, if the law requires it, or if your use creates a security, legal, or operational risk to us or others. Where the circumstances allow, we will give notice and an opportunity to cure.
On termination, your right to use the affected Services ends. Where it is reasonable and lawful, we will make Your Content available for export for a limited period, after which it may be deleted in line with our Privacy Policy and retention practices. Sections that by their nature should survive termination, including content licenses you have granted, intellectual property, disclaimers, limitation of liability, indemnification, and dispute resolution, survive.
Disclaimers and limitation of liability
Disclaimers
To the fullest extent permitted by law, the Services are provided without warranties of any kind, whether express, implied, or statutory, including any implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. We do not warrant that the Services will meet your requirements, or that any content or data will be accurate, secure, or preserved without loss.
Limitation of liability
To the fullest extent permitted by law, we will not be liable for any indirect, incidental, special, consequential, or exemplary damages, or for any loss of profits, revenue, data, goodwill, or business, arising out of or relating to the Services or these Terms, even if we were advised of the possibility.
To the fullest extent permitted by law, our total liability arising out of or relating to the Services or these Terms will not exceed the greater of the total fees you paid us for the affected product in the twelve months before the event giving rise to the liability, or one hundred United States dollars (USD 100). Some jurisdictions do not allow certain limitations, so parts of the above may not apply to you, and nothing in these Terms limits liability that cannot be limited by law.
Indemnification
You will defend, indemnify, and hold harmless ServerOps.gg and its officers, employees, and agents from and against any claims, damages, liabilities, and reasonable costs, including legal fees, arising out of or related to Your Content, your End-User Data and how you collect and use it, your use of the Services, or your breach of these Terms or the Acceptable Use Policy. We may take over the exclusive defense of any matter subject to indemnification by you, and you will cooperate with us if we do.
Changes to these Terms
We may update these Terms from time to time. If we make a material change, we will give you reasonable notice, for example by email or through the Services, and where required we will ask you to accept the updated Terms before you continue using the Services. Non-material changes, such as clarifications and typographical fixes, take effect when posted. The "Effective" date on this document reflects the current version, and your continued use of the Services after an update takes effect means you accept the updated Terms.
Governing law and dispute resolution
These Terms, and any dispute arising out of or relating to them or the Services, are governed by the laws of the State of Delaware, United States, without regard to its conflict-of-laws rules, and by applicable United States federal law, including the Federal Arbitration Act. If you are a consumer, you keep the benefit of any mandatory provisions and non-waivable rights under the law of your country of residence.
Informal resolution first
Before starting a formal proceeding, you and we agree to try to resolve any dispute informally. Send a written description of the dispute and your contact details to [email protected]. If we cannot resolve it within 30 days of that notice, either party may proceed as set out below.
Binding individual arbitration
Except for the disputes described under "Exceptions", any dispute not resolved informally will be settled by binding arbitration administered on an individual basis, rather than in court. Arbitration uses a neutral arbitrator, is more limited than a court proceeding, and is subject to limited review. Judgment on the award may be entered in any court with jurisdiction.
Waiver of class and representative actions
You and we agree to bring disputes only in an individual capacity. You and we waive any right to bring or take part in any class action, collective action, representative action, or consolidated action. The arbitrator may not consolidate more than one person's claims or preside over any form of class or representative proceeding.
Exceptions
Either party may bring an individual claim in a small-claims court that has jurisdiction. Either party may also seek emergency or other injunctive relief in court, without first using informal resolution or arbitration, to address intellectual-property infringement, security abuse, misuse of the Services, breaches of confidentiality, or unauthorized access to the Services or to data.
Forum for non-arbitrable claims
For any dispute not subject to arbitration, you and we submit to the exclusive jurisdiction of the state and federal courts located in the State of Delaware, United States, and waive any objection to venue in those courts.
Contact
ServerOps.gg operates the Services. For legal notices, questions about these Terms, or formal correspondence, contact us at [email protected]. Full registration details of the operating entity are being finalized and will be published here.
Formal legal notices must be sent to the email or postal address below. Notices sent only through social channels or in-product chat do not count as formal legal notice.